Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Once we have approved the 30 Day Money Back Guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. The return shipping costs will need to be covered by the customer and is non-refundable.

To ensure your return reaches us, we recommend using a shipping service with tracking or purchasing shipping insurance. We can't process refunds for items that are lost or not delivered to us.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method that may take 1-2 weeks to appear on your statement depending on your financial institution.

Any damaged or faulty products will be replaced when reported within 14 days of receiving.

To be eligible for a return, your item must be in the same condition that you received it unused and in its original packaging. 

To start a return, you can contact us at support@lippylinks.com.

Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lippylinks.com and we will look into it.